Posts by Michael Biederman

Digital Payments in Dentistry The consumer adoption of digital payment methods like Apple Pay, Google Pay, Venmo and PayPal is growing exponentially.  But what are these exactly and why are they relevant for dental practices? What are digital payment methods? Digital payment methods are simple, seamless payment solutions designed to be used on modern digital…

Why Dental Patients Don’t Pay – and What Your Practice Can Do About It Getting patients to pay their outstanding bill is a challenge for many dental practices.  To address dental billing problems and improve collections, it’s critical to examine the underlying reasons why patients don’t pay.   Across all of healthcare, unpaid patient medical bills…

Having the Affordability Conversation with Patients Encouraging patients to pursue the dental care they need is always difficult, and when the out-of-pocket burden is high, it becomes even more challenging.  But practices that are good at addressing patients’ affordability concerns will have better financial outcomes and greater patient satisfaction. The two primary reasons that patients…

Three Tips to Improve the Dental Payment Experience Many dental practices want to improve their patient payment experience, but struggle with where to start.  Here are three tips for dental practices looking to modernize their patient payments. Dental practices have realized the reverberating effects of delivering a great patient experience on their case acceptance, patient attrition,…

3 Reasons to Revisit your Patient Payments With so many competing priorities, many dental practices don’t pay much attention to their patient payments.  Here are three reasons why it might be worth revisiting your patient payment solution. Payments impact all functions of a dental practice: marketing, finance, technology, and operations.  Since managing patient payments has…

3 Reasons to Talk To Your Dental Clients about Patient Payments The payment landscape in dental is changing, and dental advisors in all areas should help them think through their patient payments and their impact on their practice.  Here’s why. If you advise dental clients, whether in marketing, finance, technology, and operations, the chances are…

The Top Three Payment Mistakes made by Dental Practices Many dental practices of all sizes have failed to keep up with the shifts in payment technology.  After talking to and working with 75+ practices to improve their payment experience, FeatherPay identified three common dental practice payment mistakes made today. Given the monumental changes in payments…

Patient Financing in Dentistry: Internal or Third Party? While stories of your grandparent’s town dentist letting folks pay over time are common, the rise of third-party patient financing options have contributed to a decline in practice-managed payment plans. But are third-party financing options truly better? Let’s take a deeper look to find out. Pros and…

Helping Patients With High Deductible Health Plans Afford Care High deductible health plans are rising, putting more of the financial burden on patients to afford care and on practices to help them understand their payment options.  Here are some ways you can help your patients. According to a 2018 National Health Survey Study, between 2007…

Five Tips for Productive Affordability Conversations Enabling productive affordability conversations with your patients is key to your practice’s success. Here’s a look at our top five tips to help make those conversations happen: 1. Speak your patients’ languagePatients are not fluent in your practice vernacular nor are they fluent in payment options. The most successful…